Mediation Support and Outreach Intern

About Us
The Conflict Resolution Center – St. Louis (CRCSTL) works to provide professional dispute resolution services that are accessible to all. We aim to be a leader in promoting peaceful, lasting and effective solutions to conflict in St. Louis and the surrounding area, primarily through the facilitation and education of our mediation services. 

CRCSTL mediates conflicts between landlords and tenants, city employees and/or their supervisors, neighbors, civilians and the police, as well as other conflicts in St. Louis. We are committed to resolving disputes in the region, including cases with and without pending legal matters.

Position Summary
The Mediation Support and Outreach internship at CRCSTL offers a meaningful opportunity to gain hands-on experience in conflict resolution, mediation support, and community outreach. Interns will assist with day-to-day mediation activities and support outreach efforts to promote CRCSTL services. This position is designed to benefit undergraduate students. 

Key Responsibilities
Mediation Support:

  • Provide case management and support during Friday morning court mediations at the landlord/tenant eviction docket, including logistics, intake, party communication and mediation coordination,

  • Assist staff with intake calls as needed, and

  • Help maintain records and collect data related to mediation outcomes.

Outreach:

  • Present CRCSTL’s services to new employees of St. Louis City as part of orientation sessions (this happens on Tuesday afternoons),

  • Support and assist in planning outreach events to promote CRCSTL’s services to the community (this requires some weekend availability),

  • Contribute to the creation and distribution of outreach materials, such as brochures, presentations, and social media posts (this may require transport),

  • Communicate with former clients and stakeholders to gather testimonials and other information, and

  • Calendar events, track contacts, assist with partnership databases and other administrative duties as needed.

Other Duties May Include:

  • Participate in strategic initiatives, such as identifying new outreach opportunities or assisting with content creation. 

  • Perform other duties as assigned to support departmental goals and operational needs.

Qualifications
The ideal candidate will have:

  • Demonstrated written and verbal communication skills,

  • Willingness to learn about conflict resolution, mediation, or related fields,

  • Experience working with diverse populations,

  • Comfort working virtually, in-person and with the public,

  • Creative and innovative approaches to reaching community members,

  • Reliable access to transportation (note: position requires attending community events and weekly court sessions in person), and

  • Ability to lift 30lbs.

Compensation
This is a stipend-based internship.

CRCSTL is an Equal Opportunity/Affirmative Action employer. All services are provided on a non-discriminatory basis.

Apply Now