Conflict Management and De-escalation
Why learn conflict de-escalation?
Conflict in the workplace is natural and common. Sometimes conflict is between co-workers and other times it is with clients or other external stakeholders. Differences in opinion can be productive if they are addressed with professionalism, kindness, and empathy.
However, not all conflicts are productive. Some conflicts can devolve into toxic behavior that impacts the work environment for all employees. Whether your workplace is experiencing internal or external conflict (or both!), this training helps equip employees with the skills to manage and de-escalate these conflicts.
What this training is:
This training focuses on the root causes of conflict and explores techniques to prevent unhealthy conflict, de-escalating ourselves when we see/experience conflict, and managing conflict when it happens. This training can focus on conflict among employees, between employees and clients/external stakeholders, or a combination of the two.
Having Difficult Conversations
We’ve all had those difficult conversations that make us question if we handled things in the best way or made our point in a constructive and professional manner. This training provides tools to have those conversations so you can manage your own conflicts in a way that makes you proud.
Preventing Conflict through Effective Communication
This training also explores practical management considerations relating to conflict, including an exploration of how to establish boundaries and set expectations that prevent uncertainty and frustration. Clear goal setting and the establishment of clear lines of communication may be the key to preventing conflicts.
Managing Yourself in Conflict
Everyone responds to conflict differently. Some of us become entrenched. Others disengage altogether. So what do we do to ensure that our response is fair and professional? This training provides participants with a number of tools and techniques to manage their own responses to conflict.
Managing Others in Conflict
Finally, this training explores methods to manage others who are in conflict, focusing on strategies to ensure that the conflict manager’s behavior helps rather than hurts.
What’s next?
CRCSTL can provide training virtually or in person, based on your preference.
For maximum group engagement, each session is limited to 20 attendees. We routinely hold several sessions for organizations with larger teams.
CRCSTL offers non-profit and small business discounts.
Contact us for more information via email or call 314.334.3367